If the matter comes about web hosting, of course I say, HostGator is considered one of the most renowned providers. However, this is true- it has also many conflicting reviews like any other company. And this is very normal because different customers have different needs and expectations. Here in this review I’m trying to present my personal experience with HostGator, and I will also add important information that I’ve researched in online.
So, let’s start to know about the super dedicated reliable web hosting service provider review in detail.
The Background Of The Company
Brent Oxley is the founder of HostGator. The company was founded in 2002 and grew quickly to become one of the largest hosting companies in the world. You can credit the horrific growth to their great shared hosting plans, reliable web hosting, and quality customer service. Now the company hosts over 8 million domains with over 400,000 customers across 200 countries in the world.
It started their journey from Florida but today it is headquartered in Houston & Texas. They have 850+ employees that offer around the clock support and serve businesses of all sizes.
Better Business Bureau Rating
HostGator has been a BBB Accredited Business since 5/1/2008, and enjoys an A+ rating. So, we may think this is a good sign of a reliable business. They always try to resolve the complaints against them by providing the best appropriate solution. They never compromise with quality and services.
HostGator’s Hosting Plans and Pricing
HostGator offers a wide variety of website hosting packages starting from $2.78/mo. Here’s a quick overview of the various plans offered by HostGator:
Shared Hosting: They have three shared hosting plans:
Hatchling plan: This plan starts at $2.78 per month. It supports 1 domain name, unlimited disk space and storage and unlimited subdomains.
Baby plan: This plan starts at $3.98 per month. It supports unlimited storage, bandwidth and domain names.Business plan: This plan starts at $5.98 per month with unlimited storage, bandwidth and domain names. It comes with a free dedicated IP, SSL and toll-free number.
Ease of Signup: Easy signup process.
Payment Methods: Credit Card, PayPal.
Hidden Fees and Clauses: You cannot use more than 25% of their system resources for longer than 90 seconds at a time.
Account Activation: It can take up to 24 – 48 hours for accounts to be fully activated.
Control Panel Experience: cPanel.
Installation of Apps and CMSs (WordPress, Joomla, etc.): Easy to install popular apps and CMSs in a few steps using QuickInstall.
Uptime? Excellent – 99.99%
We appreciate a website if its uptime is quick, stable and consistent.
Luckily, HostGator was able to hit 99.99% uptime (.20% better than industry average) over the past year.
When we first connected our websites to HostGator, their up times were horrible, but they have been improving ever since.
October average uptime: 99.98%
November average uptime: 100%
December average uptime: 100%
January average uptime: 100%
February average uptime: 99.98%
March average uptime: 99.98%
April average uptime: 99.99%
May average uptime: 99.99%
June average uptime: 100%
July average uptime: 100%
August average uptime: 99.98%
September average uptime: 100%
October average uptime: 99.99%
Support & Customer Service
HostGator has a complete technical support solution as it is remarkable for considering a low-cost shared hosting service provider. They offer 24/7/365 live chat support, an FAQ, email support and toll-free phone support (for US customers only).
A portal is provided to ease support and billing. By using this portal, customers can easily upgrade their account. They can also participate in user forums, access the knowledge base and check out video tutorials on a host of technical issues that that can potentially stumble upon. There is also a built-in online form that facilitates transfer requests as early as possible.
Basically HostGator’s Cpanel represents the universal access point to all the features contained in the package. The feaures are like webmail, one-click backups and DNS settings for Google Apps. For reseller accounts, both Cpanel and WHM are bundled in together. If your plan is on VPS or their Linux dedicated server, then Cpanel and/or WHM are offered as optional. For Windows server, the bundle comprises Plesk 11.x.
HostGator offers individual billing competence; customers can easily organize their payments and download invoices.
Some Extra Stuff
An additional incentive for shared hosting services users get $100 Adwords credit for advertisement. For reseller accounts, HG is given a free upgrade to an eNom domain reseller account. Here some additional manual set-up is required, but the process itself is straightforward and quick. And for this you should not take more than 2 minutes to complete.
45 Days Money Back Guarantee!
Whatever plan you purchased and feel uncomfortable and for this if you cancel it within the 45-days of their timeframe, you will get full refund. Just you should remember, don’t apply this to the dedicated servers. Additional cost items like admin and installation fees, and domain name purchased, are not to be refunded.
The company entertains any types of cancellation requests if it is sent through their special online form. Generally, it takes no more than 2 days for the cancellation to come into effect. Your refund would be credited to a credit card or PayPal account.
Other User Reviews’ Summarization
I always compare my experience with others experience. I believe, this will help you to understand you are on the right track or not. So, I dig on the internet to look what other people had to say about the company and the services they offer.
Of course, it was not so easy journey because lots of companies pay people to go around and leave positive reviews about them. Sorting through actual web hosting reviews written by real customers, I came out with a few points that the majority of reviews had in common. Here they are:
Established company with over a decade in business.
A prorated refund on cancellation. As reasonable as this policy is, it is unfortunately not a standard protocol in the industry.
A good arrangement of service packages that gratifies for any website.
The inclusion of cPanel; which is acknowledged as an easy to navigate control panel using graphical interface.
Additionally, there are several useful tools that ease hosting and managing your website.
Competent support staff and good service outcomes.
Phone support would typically put you on hold for about 6 minutes, but after the call is through, your call would be handled with such admirable professionalism.
Very high uptime.
Easy to cancel the contract and get your full refund within the first 45-days timeframe.
The service packages are not cheap.
No free domain where as other hosting companies may offer free domain name.
The entry-level shared package really leaves much to be desired and you are entitled to just one domain.
It CMS script software does not seem to move with the industry trend. At a time when everyone is converging on Softaculous, HostGator still stubbornly stick to QuickInstall.
Once upon a time, its customer service was horrible but now overall its customer service is good compared to the competition.
Super Dedicated Reliable Web Hosting Service Provider Review | Conclusion
HostGator is one excellent company and a startup with 3 servers that has gone to become the marketing leading player in its field. Although it has some common problem but it is still fast, reliable and stable today. There is no complain about its support, and you may never require support with their well-designed control panel. It will allow you to maintain your site and keep it live without much headache and hassle.
At the end of this review is that I do recommend HostGator if you are looking for a reliable company.